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Tailor-Made Trips
What is a tailor-made trip?
A tailor-made trip is a program specifically designed to meet the needsof each client and is self-guided so you can go at your own pace.
The travel dates are fully flexible, allowing you to choose when to start and finish the Camino based on your availability. The stages are set according to the recommended distance, the days you have available, and your budget.
Accommodation is provided in our network of private hostels, guesthouses, hotels, rural houses, manors, and paradors, always considering the client's preferences and maintaining the required minimum quality standards in each case.
When can I do it?
You can do it whenever you wish. The dates are fully flexible and tailored to you, so you can start and finish whenever you want. After preparing a custom quote for your trip, we will confirm the availability of everything you need so you can book for the dates that suit you and complete the Camino de Santiago with peace of mind.
Is there a minimum or maximum number of people for tailor-made trips?
No, for tailor-made trips there is no minimum or maximum number of people. You can do the Camino alone or with as many people as you wish, without any issues.
What is included in a tailor-made trip?
All our tailor-made trips include, as a default, all nights in the type of accommodation requested by the client, including the night before starting the Camino and the night upon completion after reaching the destination, breakfasts, the Pilgrim's Credential required for daily stamps during the stages, comprehensive travel insurance, luggage transfer between accommodations so you don't have to carry it, and complete travel documentation with accommodation reservations, the guide for the Camino you will follow, and various instructions regarding all included or optional services you may have contracted.
How does it differ from a group trip?
The most significant difference between a tailor-made trip and a group trip is that, in the latter, you would be part of an organized group with a guide and support vehicle, while in a tailor-made trip, there is no guide or such vehicles. Additionally, group trips depart on a fixed date and have a set duration, while tailor-made trips are flexible in both dates and stage duration.
Packaged experiences
What are packaged experiences?
Packaged experiences are trips specially designed by our team of experts that cover the most popular sections of the Camino and include the most common added services to ensure your trip is carried out in the best possible way.
What services do they include?
Packaged experiences are inclusive of accommodation in the indicated category, the pilgrim credential, full travel insurance and a detailed travel documentation with all the necessary information.
Am I traveling alone or with someone?
You will walk alone or with those who book the trip with you, that is, with your same group. In mid and high season, on most Caminos, you will find dozens of people during the stages and at the various accommodations with whom you are sure to share an exceptional experience.
Can I add or remove services from a packaged experience?
Of course, even though, in principle, these are fixed-itinerary experiences in which the route has been designed so as not to be altered, you may add any services you need in order to complete your trip, such as breakfast, daily luggage transport, private transfers, additional nights, rental bicycles, guided tours, and much more.
The remaining services must remain because they are essential for the logistics and proper functioning of the trip.
Can I buy an experience just for myself?
Of course, even if you're traveling alone, you can buy one of our packaged experiences without any issue. Although the price is usually indicated based on a double room, you can easily book the experience by paying the supplement for a single room.
Can I gift an experience to someone else?
Of course, you can gift one of our experiences to anyone you choose.
In this case, the person you specify will receive a gift voucher for the experience you have booked as a gift, or for a specific amount that they can redeem for one of the experiences they choose.
Luggage transfer
What is luggage transfer between stages?
Luggage transfer between stages is a service we offer that allows you to walk without carrying your luggage, as we will transfer your backpack to the next accommodation, and you only need to focus on walking.
Is it included in all trips?
By default, it is included in all our trips, but you can remove it if you don’t want it or add it to trips where it was not initially included.
It is a service than may be booked up to 24 hours in advance (working days only).
Please note that this service is not available on all sections of the Camino. For more information, consult with our Planning agents.
Who transports my luggage?
Your luggage will be transported in a van from one of our partner companies, depending on the Camino and the stages.
You will receive all the necessary instructions to carry out the service daily. You just need to leave it at the reception of each accommodation with an identifying label that we will provide, and it will be transferred to the reception of the next accommodation.
What is the maximum weight of my luggage for transportation?
The maximum weight for each piece of luggage is 15 kilograms, and only one item will be transported per person. Additional luggage can be transported by paying the corresponding fee.
Can I transport more than one suitcase per person?
You may book a maximum of 2 pieces of luggage per person.
Can delicate luggage such as laptop bags be transported?
We advise against including delicate items in the backpacks or suitcases to be transported, as the insurance only covers the loss of luggage, not damages to its contents.
However, if you choose to transport a laptop, tablet, or any other delicate item, we recommend that it be as protected as possible inside the luggage to avoid any incidents.
Is there any kind of insurance for the transportation of my luggage?
For luggage transportation, we have insurance that covers loss or misplacement, but it does not cover damages to the internal contents of your luggage, as we do not know its prior condition.
Bookings, Cancellations, and Emergencies
Booking
How should I make a travel booking?
To book any of our trips, you can proceed with one of the following methods:
Sending an email to info@pilgrim.es
Calling 912 913 756
Through our Plan your journey
Through our web form
If you prefer, you can also request that our Planning Department contacts you, and we will call you completely free of charge.
How much do I have to pay to book a trip?
To proceed with booking the trip, 30% of the total cost of the experience must be paid, with a minimum of €100 non-refundable for administrative fees. The remaining 70% must be paid within 30 days before the start date of the trip.
Cuando la reserva se efectúe faltando menos de 30 días para la salida del viaje, el pago de la misma ha de ser por el 100% del importe.
You can check all the details in our General terms and conditions.
What payment methods are accepted?
The default accepted payment methods for any of the services or experiences we offer are as follows:
Bank transfer
Credit or debit card
Paypal
When and how will I receive my travel documentation?
Your travel documentation is prepared once all your reservations have been confirmed and all your services have been managed. For this, it is necessary that 100% of the total amount of the reservation has been received.
Typically, within a maximum of 30 days before your trip departure, you will receive your travel documents via email, except for immediate departures (less than 72 hours before departure), in which case your documents will be sent as quickly as possible.
In the case of trips with a departure date more than 60 days away, your travel documentation will also be sent 30 days before the departure date in order to prioritize trips with a more immediate departure date, and always after confirming the receipt of 100% of the payment for your reservation.
What does my travel insurance cover?
The travel insurance we include with each trip is mainly designed to cover any medical issues that may arise during your experience on the Camino.
It is a comprehensive insurance covering potential unforeseen events, and it also provides guaranteed medical assistance and numerous benefits, which you can review in the General Terms and Conditions of Travel Insurance.
How do I get my pilgrim credential for the trip?
If you travel with Pilgrim, your pilgrim credential is always included in your travel package, and you will receive it at your home or at the first accommodation, as indicated in your travel documents. Please note that if your booking is made 4 days or less before departure, we cannot guarantee that you will receive the credential.
If this is your case, or if you are not traveling with Pilgrim, you can acquire your credential from the various associations of Friends of the Camino spread across different countries and cities. You can also get it at most of the starting points of the Camino in monasteries, churches, or even in the accommodation along the way.
Changes, cancellations, and emergencies
Can I cancel my trip at any time?
Of course, you can cancel your trip at any time, but please consult our Cancellation Policy
What does the cancellation insurance cover?
The Cancellation Insurance allows you to recover the full cost of your trip for more than 20 different reasons.
Check all the details of our insurance here.
Do I have to pay anything if I want to modify my reservation?
The administrative fees to be paid in the event of requesting a modification that requires changes to the itinerary or travel dates will be as follows:
- €25 per person for bookings of 1 to 6 nights
- €40 per person for bookings of 7 to 14 nights
- €60 per person for bookings of 15 or more nights
The client may modify or add any service not included in their booking up to 5 days before departure.
To see all the details, visit the Cancellation Policy
What does the emergency assistance consist of?
Emergency assistance is a free service offered by Pilgrim in all its experiences to resolve any incidents you may have during your Camino journey. There is a 24-hour helpline you can use to contact the agency in case of an emergency.
The service only covers telephone assistance and does not include any services the client may request during the call, except for those covered by the travel insurance policy.
Through our emergency service, we will guide you on how to proceed with any issues that arise during your Camino, such as how to use your travel insurance, resolve any incidents with the services you have booked, or arrange any taxi or transfer the client may need or request, which will be at the client's own expense.
Customization of the trip
Modify stages
Can I divide a stage that I think is too long?
Normally, there is no impediment to dividing a stage that may be too long into two shorter stages.
Sometimes, the only obstacle is accommodation, as there may not be any accommodation halfway through the stage. However, we can divide it if, after completing the first half of the route, you are transferred back to the previous accommodation by taxi and then, the next day, we return you to the point where you finished the previous day to continue from there.
Consult us about any modifications before booking.
Can I add more nights at the beginning or end of my trip?
Of course, you can add as many nights as you wish at the beginning or end of your trip. We will create a custom quote for you with all the extra nights you request.
Can I add rest days to my trip?
Yes, if you wish, you can add as many rest days as you consider necessary. You just need to let us know where you'd like to rest when requesting your quote, and we will add an extra night in each town where you'd like to stop. Please note that adding unexpected rest days once you're already on the Camino will incur additional costs.
Can I modify my itinerary once I am on the Camino?
As a general rule, it is not possible to make any modifications to a program once it has started. If exceptional circumstances arise, consult with our reservations department and we will inform you about the options available in each case.
Please note that modifying your itinerary once it has started may affect the rest of your bookings, potentially causing a significant increase in the cost of your program if it needs to be altered in whole or in part.
Can I continue beyond the end of a stage if I feel up to it?
The program is designed to stay at a specific point, so you can continue as far as you feel capable, but if you wish to maintain your reservations, you must stay at the designated point. Otherwise, all future dates will be altered, and we cannot guarantee that they can be moved due to availability issues.
Manage departure and return
Can you manage my transfers to the start of the Camino?
If you need any transfers in one of our private vehicles, we can make all the arrangements so that you can reach the starting point of your Camino in the most comfortable, fast and economical way.
Can you manage my return home once the Camino is over?
We can arrange any private transfers you may need so you can reach the airport, train or bus station for your journey back home. Do not hesitate to ask our specialised agents.
Accommodation and hotel services
Accommodation
What type of accommodation is included in my trip?
The accommodations included in each type of trip are those listed in the trip details or, if applicable, in the custom quote made for the client.
Standard programs are usually carried out in the following accommodations:
Private hostels: shared rooms with shared bathroom
Guesthouses and Hostels: single, double, or triple rooms with private bathroom (subject to availability)
Hotels and Rural Houses: single, double, or triple rooms with private bathroom (subject to availability)
Higher-tier programs are usually a combination of Hotels, Rural Houses, Pazos, and Paradores, depending on the availability of each type of accommodation at different stages and their availability on specific dates.
All accommodations have been carefully selected based on their services and location.
Where are the accommodations located?
The accommodations are located either in the center of the various towns along the Camino, at the foot of the Camino itself, or in nearby towns, in which case a detour will be necessary.
In the event of having to book accommodation off the Camino route, becoming ncessary to arrange a transfer from the end of the stage, Pilgrim will cover the cost of this transfer; however, if more than one transfer is needed, these must be paid by the customer, who will be informed in writing within 24 hours.
The location of the different accommodations may vary depending on the availability at each stage or Camino, and the quality offered by these accommodations to maintain the guarantee required by Pilgirm.
What types of rooms and beds are available?
The following types of rooms are available:
Shared rooms: You will sleep in a bunk bed in a shared room with other pilgrims
Single rooms: These have one bed, usually 90 or 105 cm in size
Double rooms: Can be matrimonial (one double bed) or twin (two separate beds).
Triple rooms: They have three separate beds, though sometimes they may include one double bed and one single or extra bed.
Do the rooms have a private bathroom?
Except for private hostels, where shared rooms do not have private bathrooms, in all other types of accommodation, rooms are booked with private bathrooms.
If private rooms with bathrooms are unavailable on a given date, this will be clearly stated, giving the client the option to choose whether or not to have a private room with a shared bathroom.
Do I need to notify the accommodation of my arrival and/or departure time?
In most cases, it is not necessary to notify the accommodation of your arrival time, unless we instruct you to do so in your travel documentation, in which case you should follow the provided instructions. However, it is highly recommended that if your stage is delayed and you expect to arrive at the accommodation after 19:00, you notify them in advance in case it is an accommodation with no continuous reception, and they need to arrange a special check-in for you.
Also, the usual check-in time is after 3pm to ensure your room is ready when you arrive.
You will have all the contact information for the various accommodations in your travel documentation.
Can I know my accommodations before making the reservation?
We work with different accommodations in each of the towns along the various Caminos, so for tailor-made trips or individual experiences, we cannot provide information on the accommodations in advance, as they depend on availability at the time you confirm your reservation.
We will send you the different reservations and all information related to the accommodations along with your travel documentation before you begin your journey.
Hotel services
Do the accommodations have Wi-Fi or internet access?
Most accommodations offer Wi-Fi internet access, or they have a designated area for connecting via computers available for this purpose in the common areas.
However, we cannot guarantee that all accommodations will have internet access due to the location of some of them in rural areas where a quality connection is not available.
Do the accommodations have laundry service?
Some accommodations have their own laundry service, while others have a designated area where guests can do their own laundry.
We recommend checking with each accommodation or, if you plan to use this service, refer to the information provided about each accommodation for the services they offer.
Does the accommodation provide bedding and towels, or should I bring my own?
All accommodations with private rooms provide bedding and towels, although in the case of private hostels, it is highly recommended to bring a towel and a sleeping bag, especially in winter, as the provided bedding (sometimes disposable paper sheets) may be insufficient for some people during colder days.
What do SA, AD, MP mean?
Here we explain the meaning of the different abbreviations:
SA (Accommodation Only): This is a regime where only accommodation of the specified type is included, with no meals.
AD (Accommodation and Breakfast): This regime includes accommodation and breakfast. Breakfast may be managed outside the accommodation if it does not have a cafeteria.
MP (Half Board): This regime includes accommodation, breakfast, and dinner. Breakfast and/or dinner may be managed outside the accommodation if it does not have a cafeteria and/or a meal or bar service.
What time is breakfast served?
Depending on the accommodation, breakfast is served at different times. In most cases, and keeping in mind the pilgrim's needs, breakfast usually starts being served early, around 7 AM, but it may vary depending on the accommodation's policy. We recommend checking the time when you arrive at your accommodation.
Can I opt for full board?
As a rule, we only offer half board, as it is highly recommended not to book meals with the agency, as you'll be tied to arriving at the designated location for lunch at the reserved time. However, if you wish, we can arrange full board for you or your group, including all meals of the day at partner establishments
Is it possible to do the Camino with special dietary needs?
Of course, but you must inform us of your allergies or intolerances when making your reservation so we can take them into account when preparing your trip. If you are celiac or gluten intolerant, we recommend buying your own bread, as most establishments do not offer gluten-free bread.
The Camino by bike
Do the bike programs include the rental of the bike?
Bike programs do not include bike rental; this is an optional service that you can request separately.
What type of bikes can I rent?
We have MTBs, E-Bikes and Gravel bikes, all specifically prepared for cycle touring and for trips such as the Camino de Santiago, where dirt and cobbled paths are combined with sections on asphalt. You can check all the information about our bikes here here.
What equipment is included?
All our bikes include a complete set of equipment consisting of: a pair of waterproof panniers with a capacity of 20 litres each, a brand-new water bottle, a multi-tool kit, air pump, a lock and a puncture repair kit. The only items not included are the helmet and the GOBIK technical cycling jersey, which are not hired out for hygiene reasons, although you have the option to purchase them brand new.
Can I rent the bike without all the equipment?
If you wish, you can rent the bike without equipment, although this is not recommended. Even if you are transferring your luggage during the stages, it is advisable to always have panniers with a puncture kit, a multi-tool, and a lock on the bike for any unforeseen events or stops during the stage.
How do I pick up my rental bike?
Your rental bicycle shall be delivered at your first accommodation the day before your start the Camino. If you have managed your accommodation yourself, you must ensure they will receive the bicycle.
Do I have to assemble the bike or will it be delivered assembled?
The bikes are sent in a special shipping box almost fully assembled; however, you will need to adjust the handlebar to your height and fit the pedals. To do this, you will have the multi-tool and simple instructions inside the box of your hire bike.
If I bring my own bike, can I rent just the equipment?
No, unfortunately, we cannot rent only the equipment for our bikes.
If I bring my own bike, can I get Camino assistance?
Camino assistance is a service designed for our rental bikes, and we cannot offer it if you travel with your own bike, as we do not know its initial condition and whether it is ready for a route like the Camino de Santiago.
Where will I leave my bike each night?
We will make sure that each accommodation has a safe space for bikes, where you can leave it with complete peace of mind overnight.
What happens if I get injured or tired during the stage?
If you get injured or are tired, you can use the 24-hour assistance phone to arrange a transfer for you and your bike to the next accommodation. If the injury is due to a cause covered by your travel insurance, the cost of the transfer may be covered by the insurance. In all other cases, the cost of the transfer will be paid directly at the time.
What happens if I get a flat tire or mechanical breakdown?
If it is one of our rental bikes, you will have a puncture repair kit and a telephone assistance number to tell you how to proceed in the event of a mechanical breakdown. We have a telephone customer service that is only available to customers who have hired our bikes. Through this service, we will guide you and help you repair the puncture; in the event of a breakdown, the technician will assess the procedure to follow.
Does the Camino by bike have more sections on asphalt or trails?
Depending on each Camino, the most common thing is to find a combination of trails and asphalt. Depending on your physical fitness and the type of bike you are travelling with, you may be able to use many of the dirt sections prepared for pilgrims on foot, thus avoiding cycling on asphalt. If, on the other hand, your physical fitness is more limited and your bike is not entirely suitable for the Camino, you can use the existing variants that run on asphalt, as in some cases the trail sections of the route are not suitable for pilgrims by bike because they are too narrow, too steep or too demanding.
Services available while walking
Are there cafeterias, restaurants, or shops along the entire route?
Most towns are already prepared to cater to pilgrims, so you'll easily find places to buy provisions or stop for something to eat or drink.
On our website, you'll find information about the services available at each stage.
Are there toilets along the entire route?
It is not common to find public toilets along the Camino, so the most usual solution is to use the toilets in various cafeterias and bars along the route.
In many places, you may need to make a purchase in order to use the toilets available to the public.
Are there drinking water fountains along the different stages?
You'll find various fountains along the Camino where you can refill your bottle or canteen with water. However, we ask that you only do so if the fountain clearly indicates that the water is potable and safe to drink.
If there is no indication, you should avoid drinking from it to prevent the risk of infections or stomach issues, and you can purchase water at various supermarkets or bars along the Camino.
Is there mobile phone coverage along the Camino?
Mobile coverage along the route has been significantly improved by various public administrations and telecommunications companies, so you'll find good coverage throughout almost the entire route.
However, in predominantly rural areas, coverage may occasionally be limited or even nonexistent until you reach a location with a signal repeater.
Is public transportation available along the Camino if for any reason I cannot finish the stage?
Public transportation exists between some towns at specific hours, but in some cases, it may not be easy to access, depending on the schedules of different companies and each town. Taxis may be an alternative if public transportation is unavailable and you are unable to finish the stage.
